Alexa says lights “not responding”, but they are functional

[pzygmunt]

Another thing. We need to collect more logs on our server side, but to be able to do this we need to coordinate our actions. To do this we need to set a day and time for you to execute the voice commands, and at that time we will collect the logs.

[Dazzer]

It's only been a year since this post has been started.

What's taking so long

[pzygmunt]

This issue is quite complex and without user support and Amazon's involvement it was difficult to determine what was happening.

[jcswright]

@pzygmunt we are heading towards a year since this was first reported, at least 10 months at this point.

What news, please?

[pzygmunt]

I wrote to you about this a month ago directly to your email. Below is a screenshot. From what I see in the database for the account 'jcs******@gmail.com' you did not do what I asked you to do in the email.

[jcswright]

You are right. I did receive the email, but for some reason it remained unread until now.

I have followed your instructions, and the switch now works correctly.

Please accept my apologies.

[pzygmunt]

You have nothing to apologize for. We are sorry that it took so long. I hope that the solution applied will be effective.

[SteveJ]

March 2026 and the issue has started again :+(

[pzygmunt]

We're no longer seeing these types of issues globally. It's possible that the token for your account simply hasn't refreshed for some reason. Disconnect and reconnect your account.

[SteveJ]

Thank you for the prompt reply. I have tried this account relinking several times to no avail.

These light switches have been working fine a very long time at it was only in the last couple of weeks that his problem arose.

Perhaps there was an update to Alexa or something that caused it?