New WiFi network

[neilwright616]

Hi there., Changed WiFi to a new router with different name/password. Can see my Home+ heater details in the SuplaCloud but showing as Disconnected. Can't find out what I need to do to switch the connection settings across to the new ones - decided to ask rather than delete from the Cloud recklessly! Thanks so much. Neil

[[email protected]]

Create router on your phone with the same wifi name and password as the old one, switch the device into configuration mode, connect to its own network and on the page 192.168.4.1 change the wifi credentials to new one

[neilwright616]

sorry! you're going to have to treat me like a complete idiot and hopefully you can direct me like i have the mental capacity of a very stupid human in easy language. thanks!

[pzygmunt]

You can solve the problem in three ways.

1. Change the router password and name to the same as before.
2. Do not remove the heater from the cloud, but go through the adding wizard in the app again.
3. Put the heater in pairing mode. Connect to its Wi-Fi network and change the settings at http://192.168.4.1.

[neilwright616]

Thanks so much @pzygmunt! Option 3 worked perfectly. Really appreciate the support.