Alexa says lights “not responding”, but they are functional

[pzygmunt]

It's hard to say. No one has reported this issue in a long time. We'll look into it.

[jarvmeister]

Having never had this issue for 5 years of using, it's been problematic for me now for a few months.

I've disconnected and reconnected several times from Alexa and have exactly the same symptoms as the original post in this thread.

Is it still being investigated?

[pzygmunt]

Yes, it's being tested. Have you tried removing the integration and re-adding it?

[jarvmeister]

I have removed the skill from Alexa, and readded it by signing back in with my Supla credentials.

[jarvmeister]

Is there any news on this? Mine has been a problem now for many months. I hope I don't have to change the whole system, is it likely to be fixed at all?

[pzygmunt]

Please be patient. We may be able to take a closer look at this this week. You definitely won't need to change your system.

[jarvmeister]

How did the investigation go last week?

[pzygmunt]

Please send me the email address of your Supli account. I need to check which Amazon data center you're connecting to. Maybe there's a clue there.

[pzygmunt]

Thank you for your email. We managed to reproduce the problem. We're now investigating the cause. I hope to determine the cause within 24 hours.

[pzygmunt]

I've deployed a patch to your server. If you confirm that everything is working correctly, I'll deploy the patch to the other servers.
@jarvmeister