Radiator won’t pair

[Bluecaterpillaruk]

Hi there

I had a Heatpol radiator connected to my Supla app which, until last week was working.

I could not get it to re-connect, despite trying everything suggested, so eventually deleted the device from the app. I can now no longer add it back in again. I have tried automatic and manual but nothing works. It goes through the process but never adds the device to the app.

The physical controller still heats the radiator but it’s frustrating I can’t use the mobile app as I can’t program it or use it remotely any more.

I notice the firmware is old but my attempts to run an update have all failed. I have another, identical heater across the other side of the room which is working fine (and is running newer firmware).

For your information the physical unit was replaced earlier in the year as it had stopped heating the radiator. The one I have on it now is a replacement.

Can you advise? It’s really annoying how much hassle I’ve had with these devices.

[pzygmunt]

As I replied to you by email, try connecting to a hotspot. Domain not found is either a typo, an invisible character in the server address, or a DNS problem.

[Bluecaterpillaruk]

Hi there,

I've tried everything you suggest but I still can't get it to connect or pair. I've emailed you again for more help, as I really don't know what to do. This should be simple to use!

So far tried:
- Manually and automatically pairing
- Using http://192.168.4.1. to update firmware - doesn't work even from a hotspot.
- Checked all log in details (no spaces or errors)
- Rebooted the router.

Any ideas?

Thanks

Tim

[pzygmunt]

Problem solved via email.